Trust Penalty

Photograph of a branding iron searing the word 'Name' in glowing molten letters into dark leather, with orange dollar signs rising in the smoke above it, suggesting a brand name carries real, measurable commercial value of its own.

 • 29 May 2026

Brand Name Equity: What Zip Paid to Keep a Word

When a brand name is a load-bearing commercial asset, the cost of losing it can exceed the cost of buying it back. Zip just proved the Read More

brand health metrics brand equity Consumer Insights Marketing ROI Brand Strategy Brand Health Measurement strategic brand measurement Defensive Visibility Trust Penalty Switching Window
Close-up photograph of two hands peeling back a worn yellow

 • 1 May 2026

Trust Penalty: The Brand Cost of Misleading Pricing

The brands at the centre of the supermarket discount cases are paying a regulatory cost. The bigger cost is the one that does not show Read More

consumer behaviour brand tracking Customer Insights BrandResearch Brand Health Measurement pricing strategy strategic brand measurement brand measurement Consumer Price Sensitivity ACCC Trust Penalty Pricing Communication