customer loyalty

Photograph of a supermarket shopper comparing options on their phone while reaching past the untouched eye-level shelf for a plain cheaper product below, illustrating that switching brands has become normal Australian consumer behaviour.

 • 28 Aug 2026

Switching Is Now Normal: What 2026's Consumer Data Means for Brands

Fifty-seven per cent of Australians switched at least one provider in the past year. Not considered it, not compared plans in a Read More

brand tracking customer loyalty Switching Window brand switching Australian consumers
What Is Net Promoter Score (NPS) and Why Should Your Business Care?

 • 19 Jun 2022

What Is Net Promoter Score (NPS) and Why Should Your Business Care?

If you’re like most business owners, you’re always looking for ways to improve customer loyalty and satisfaction. That’s where net Read More

customer loyalty Net Promoter Score (NPS) Business Growth Strategies